Refund & Cancellation Policy
Order Cancellation
- Orders can be cancelled before dispatch by contacting our customer support.
- Once the order has been shipped, cancellation is not possible.
Refund Eligibility
Refunds are applicable only if:
- You receive a damaged or defective product
- You receive an incorrect product
You must notify us within 48 hours of delivery with clear images or videos of the issue.
Non-Refundable Items
Refunds will not be issued for:
- Used or opened products
- Products damaged due to misuse
- Orders placed with incorrect shipping details
- Change of mind after delivery (personal care products are non-returnable for hygiene reasons)
Refund Process
- Approved refunds will be processed to the original payment method
- Refunds typically take 5–7 business days, depending on your bank or payment provider
Contact for Refunds
📞 Mobile: +91 99629 83034
📧 Email: customercare@golook.in
